# Give every shift a guest WiFi handoff

A front-of-house handoff that makes the WiFi welcome feel as considered as the rest of your service.

Source: https://www.voqadowifi.com/field-notes/guest-wifi-staff-handoff

## Your working brief

### Exact guest network name

Your notes: 

### First instruction

Your notes: 

### Where help is available

Your notes: 

### Escalation contact

Your notes: 

### Last checked by

Your notes: 

## Practical steps

1. Write the first answer
Use the exact guest network name and describe the expected welcome. Keep the instruction to one action at a time, then ask the guest whether that step worked.

2. Give staff a boundary
List the observations staff can collect: device type, approximate time and stage of the problem. Send account, controller and configuration work to the designated technical owner.

3. Practice the exception
Role-play a welcome that does not appear and a guest who declines marketing. Staff should help both guests without suggesting that a subscription is a condition of hospitality.

## Review before acting

Ask someone from the next shift to follow the card without coaching. Rewrite any step that needs an explanation from its author.

Watch for: Do not put controller credentials, administrator links or guest contact lists on a staff-facing instruction card.

This worksheet is a planning aid. Confirm product availability and the approvals needed for your specific environment.