# Create a guest WiFi help card

A compact help card for guests who reach the venue but not the internet.

Source: https://www.voqadowifi.com/field-notes/wifi-help-card

## Your working brief

### Guest network

Your notes: 

### Expected welcome

Your notes: 

### Approved help steps

Your notes: 

### Service point

Your notes: 

### Escalation owner

Your notes: 

## Practical steps

1. Start with the visible step
Ask whether the guest can see the network, join it and see the welcome. Present these as short questions so staff can identify the first missing step.

2. Offer safe guidance
Use the troubleshooting instructions approved for your network. Avoid asking guests to install certificates, share passwords or bypass browser security warnings.

3. Give a human route
Name a service point and the details staff can collect. Tell staff where to escalate if the documented steps do not resolve the issue.

## Review before acting

Test the card with a colleague who did not write it. Record which question identified the issue and where the instructions became unclear.

Watch for: Do not make a guest provide their browsing history or email inbox to demonstrate a connection problem.

This worksheet is a planning aid. Confirm product availability and the approvals needed for your specific environment.