# Write helpful guest WiFi error messages

Turn an interrupted login into a clear next step with specific, calm interface copy.

Source: https://www.voqadowifi.com/field-notes/wifi-login-error-messages

## Your working brief

### Failure condition

Your notes: 

### Message location

Your notes: 

### Guest-facing wording

Your notes: 

### Recovery action

Your notes: 

### Test result

Your notes: 

## Practical steps

1. Name the location
Put field-specific guidance beside the field. For a broader connection failure, use a message near the main action where the guest will look after submitting.

2. Offer one next step
Explain the correction or retry action in ordinary language. Include a staff help route when repeating the same action is unlikely to help.

3. Preserve the attempt
Ask your implementer to retain valid input where appropriate and make the message discoverable with a keyboard and assistive technology. Verify the behavior rather than approving copy alone.

## Review before acting

A tester should be able to identify the affected action and recover without learning technical terminology.

Watch for: Do not show raw server errors or tell guests to disable security protections.

This worksheet is a planning aid. Confirm product availability and the approvals needed for your specific environment.