# Build a useful WiFi support evidence pack

Collect the few details that help a support team reproduce a guest connection issue without sharing a guest database.

Source: https://www.voqadowifi.com/field-notes/wifi-support-evidence-pack

## Your working brief

### Time and time zone

Your notes: 

### Venue and guest network

Your notes: 

### Journey stage

Your notes: 

### Device comparison

Your notes: 

### Redacted evidence

Your notes: 

## Practical steps

1. Locate the failure
Choose the stage: network missing, welcome missing, form rejected, login completed without browsing, or later reconnect problem. Include the exact visible error if there is one.

2. Record the comparison
Try the same approved test on another venue-owned device and note the result. Describe the location and approximate time so the operator can compare the right events.

3. Remove unrelated data
Crop screenshots to the relevant interface and redact guest details, secrets and unrelated tabs before sharing through the approved support channel.

## Review before acting

Ask whether the recipient could repeat your steps. If not, add the missing action rather than more screenshots. Keep the report linked to its resolution.

Watch for: Do not paste passwords, session tokens or controller secrets into a general support description.

This worksheet is a planning aid. Confirm product availability and the approvals needed for your specific environment.