Write to the VoqadoWiFi team

Who we are and how we work

Who runs it

VoqadoWiFi was founded by Pierre Subeh, who also founded the marketing firm X Network. Our postal address is 8087 Poinciana Blvd Unit 519B, Orlando, FL 32821, United States.

How support works

Write to us through the contact form. Every message is saved to our database and read by the team, and we aim to reply within one business day. There is no phone line. The chat on our pages is Celina, an automated assistant for questions about the product and the launch offer, not a person.

Where guest data lives

Guest records sit in a Supabase Postgres database, which Supabase encrypts at rest with AES-256. Everything travels over HTTPS. The site, the login pages and our server code run on Vercel, with server functions in its Washington, D.C. region. Guest browsing never passes through us: it goes out through your own Omada or UniFi network.

How we watch the logins

Every 5 minutes an automated check loads each active venue’s login page and checks that its controller answers. Three failures in a row open an incident for us to look at. We do not publish an uptime figure yet.

Paying and leaving

Starter is free and needs no card. Request the plan and a person activates it on your account, usually within one business day. Your first invoice is emailed after it is live, then monthly. Cancel any time by replying to it. You can export your guest list as CSV at any time. Under our terms, data from a closed account is kept for 90 days so you can ask for an export, then deleted.

What we do not do yet

Networks other than TP-Link Omada and Ubiquiti UniFi. A public API, white label or SMS. A SOC 2 or ISO 27001 certificate. Guest emails (thank yous, campaigns, review requests by email) and NPS surveys switch on venue by venue as email goes live; until then nothing is sent to guests.