Product facts, not vendor averages
Purpose-built hotel WiFi marketing,
not a generic captive portal
Generic WiFi tools were built for a single café counter. Hotels bring multi-property structure, guest records that have to survive between stays, and a review cycle that matters more than in any other vertical.
Multi-Property Management from One Dashboard
The Growth plan covers up to three locations from one account and Enterprise removes the cap entirely. Each property gets its own branded portal and guest list, with a location comparison view so you can see login and campaign numbers side by side rather than exporting each one.
Post-Stay Review Automation
Every guest who connects has a review request queued on a delay you set in hours, so it lands after departure rather than mid-stay. A scheduler sends the due ones, each with a single-use token, and a review monitor watches your Google Business Profile so you can see what actually came back.
Guest Profiles Built From Connection History
Each guest record accumulates visit count, first and last seen dates, and campaign engagement. Segment on those directly, first stay versus fourth, seen this quarter versus lapsed. Anything the portal does not ask for, such as room category, is not something we can invent for you.
Branded Portal That Feels Like Your Hotel
Your WiFi login page should reflect the quality of your property. The portal builder lets you match your brand colours, logo and photography without a designer. Removing Voqado branding entirely is a white-label feature, and white-label sits on the Enterprise tier only.
Mailchimp Sync and Signed Webhooks
Guests sync to your Mailchimp audience as they connect. For anything beyond that, pushing arrivals into a PMS or a CRM, outbound webhooks fire on portal and campaign events, signed with HMAC-SHA256, and Enterprise adds direct API access. There is no turnkey PMS connector today, and we would rather say so than let you discover it during onboarding.
Enterprise-Grade Privacy & GDPR Compliance
Full consent management, encrypted data storage, Data Processing Agreements, and GDPR-compliant data deletion workflows, built in from day one. Pass any data privacy audit with confidence, and give your guests the transparency they expect from a premium hotel brand.
From check-in to win-back, fully automated
VoqadoWiFi handles the entire guest communication lifecycle without requiring daily management from your team.
Connect to Your Hotel WiFi Infrastructure
VoqadoWiFi connects to a TP-Link Omada or Ubiquiti UniFi controller. No rewiring and no rip-and-replace if you are already on one of those two. If you are on Meraki, Ruckus or Aruba, this is the step that stops you, so confirm it before anything else.
Guests Check In via Your Branded Portal
A guest who wants WiFi authenticates through your portal instead of typing a password from a keycard sleeve. Their email and explicit consent are captured and stored against a guest record that accumulates visit history across stays.
Automated Campaigns Run at Every Stage
A post-stay review request queues on the delay you choose. Birthday campaigns and re-engagement flows pick up guests who cross the thresholds you set. NPS surveys can fire at a chosen visit count. Each one runs on a scheduler rather than on somebody remembering.
What happens between check-in and check-out
The OTA owns the booking. This is how you own the guest.
A guest who books through an OTA arrives as somebody else's customer. The WiFi login is the one moment in the stay where they hand you a direct channel themselves. Here is exactly what the software does with it.
The device hits your portal, not a password
Your Omada or UniFi controller redirects the guest to a branded page. This is the substitute for the WiFi code printed on a keycard sleeve, and unlike that code it identifies who is using it.
Email and consent are captured and timestamped
The consent record sits with the address, which is what makes the contact usable under GDPR and what you produce if anyone asks. Data is held on EU infrastructure and guests can be erased on request.
A guest record persists across stays
A returning guest matches to the existing record and the visit count increments. That is how you find the people who have stayed three times and never once booked direct.
A review request is queued on a delay
Set in hours, so it lands after departure rather than while they are still queuing at reception with a complaint. A scheduler picks up the due ones and sends each with a single-use token.
The review monitor watches what came back
A Google Business Profile integration tracks the reviews appearing against your property, so the loop closes on what was asked for rather than stopping at what was sent.
The list stays yours, in a format you can leave with
Contacts sync to your Mailchimp audience and events fire over signed webhooks. Enterprise adds direct API access. You can export the database at any time.
A worked example, not a measured result
Suppose a 60-room property runs at 70% occupancy, and half of the guests in those rooms connect to the WiFi and complete the form. That is roughly 630 consented contacts a month, and 630 post-stay review requests that no receptionist had to remember to make.
Occupancy, connection rate and form completion are all assumptions we chose to show the arithmetic, and every one of them will be different at your property. We have no measured figure to offer you and will not manufacture one.
Model it with your own occupancyCheck this before you check anything else
VoqadoWiFi works with TP-Link Omada and Ubiquiti UniFi, and only those two. Hotels are the vertical most likely to be running enterprise gear from another vendor, so confirm your controller before you plan anything else.
Hotel WiFi marketing, your questions answered
From multi-property setup and GDPR compliance to hardware compatibility and what the data will not tell you, everything hotel GMs ask before going live.
Same platform, other venue types: Restaurants · Bars & Nightclubs · Gyms & Fitness · All industries
Weighing up vendors? See VoqadoWiFi vs Social WiFi, or check a term in the captive portal glossary.