Set Up Automated Google Review Requests After WiFi Login
How to set up VoqadoWiFi to email guests a Google review request after their visit: getting your review link, timing, why every guest sees the same link, what Google forbids, and how to track the result.
Reviewed by Pierre Subeh, Founder, VoqadoWiFi · Written by the VoqadoWiFi team · Published
Why WiFi-Triggered Review Requests Work
The WiFi login tells you who visited and when, so you can ask for a review while the visit is still fresh, rather than relying on guests remembering to do it. VoqadoWiFi sends the request as an email after the visit: 3 hours later by default, and never between 21:00 and 09:00 venue time.
Every guest who is asked sees the same public review link, whatever they would rate you. Private feedback to the venue is offered as well, never instead. Asking only happy guests ("review gating") is something VoqadoWiFi does not do. Like every guest email, review requests start at your venue once email goes live there.
Step 1: Get Your Google Review Link
Google's own steps, from its help article on review links: on a computer, go to your Business Profile, select Read reviews, then Get more reviews, and copy the link. The same panel lets you download a QR code for a table tent or the till. Keep the link handy for Step 2.
Step 2: Check the Review Link in VoqadoWiFi
When you add a venue in Locations using the address suggestions, VoqadoWiFi finds the Google Place ID and fills in the review link for you. Open Reviews in the sidebar and check the Review Links tab: the Google link should be there. You can add up to six links (Google, Yelp, Tripadvisor, Facebook or another site). If the venue shows "no Place ID", re-enter the address in Locations and pick it from the suggestions.
Step 3: Switch On Post-Visit Review Emails
Open Portal Builder, choose the venue, and go to the Automations tab. Turn on Post-Visit Review Emails and check the delay. The 3 hour default reaches most guests the same evening, after they have left but while they still remember the visit. A café might shorten it; a hotel might prefer the morning after. The request goes only to guests whose consent covers it.
Step 4: Do Not Offer Rewards for Reviews
It is tempting to add "leave a review and get a free coffee". Do not. Google's review policy says that offering incentives such as free or discounted goods in exchange for reviews is fake engagement and is strictly prohibited, and that applies whether the review is good or bad. The same help article linked in Step 1 sets this out.
What you can do: ask every guest the same way, make it easy (one link, one tap), and reply to the reviews you get, good and bad.
Step 5: Track Review Velocity in Analytics
On the Analytics page, the Review Performance card shows how your review requests are doing. Set it beside your Google Business Profile: note your review count and average rating on the first of each month, and see whether new reviews arrive more steadily once requests are running. Look at the content too. If several reviews mention the same problem, fix that before asking for more.
Step 6: A/B Test the CTA Button Text
The review email is one ask; the in-venue prompt is another. Test the wording on your table tents or the staff script by hand: use one line for a fortnight, for example "Tell us how we did on Google", then a second, such as "Enjoyed your visit? A Google review helps us a lot", and compare the review counts for each period. Change one thing at a time and keep whichever works better for your guests.
Put this tutorial to work at your venue
Four worksheets for switching guest WiFi on at your venue: a network inventory, a launch acceptance checklist, a change window plan and a staff handoff. Works for Omada and UniFi setups.
VoqadoWiFi puts a branded guest login on your TP-Link Omada or Ubiquiti UniFi network, keeps the guest list with consent recorded, and shows you who comes back.