Guest WiFi for hair salons, barbers and spas

Why a salon suits a WiFi login

The visit has a waiting room built in

A colour takes time to develop. A barber has a queue on a Saturday. A massage client arrives early and sits with a cup of tea. In each case the client has a phone in hand and nothing to do, which is exactly when a short, friendly login gets used rather than skipped.

The client comes back on a rhythm

Most regular clients return on a pattern of their own: every few weeks for a fade, every couple of months for colour. A café cannot predict when a guest will return. A salon roughly can, and the guest list records each visit, so the follow up can arrive near the moment a client would be thinking about booking anyway.

Reviews are decided in the mirror

A client knows how they feel about a cut the moment they see it, and again the next morning when they style it themselves. A review request that lands a few hours after the appointment catches the first reaction while it is still warm.

Where the login happens in the visit

Return messages, birthdays and the thank you note are part of the post visit programme. Each one goes only to clients who ticked the box, with frequency caps and quiet hours applied for you.

What to ask for at the login

Keep it short. A client with foils in has one free hand. Email and first name are enough to start. Add birthday (month and day only) when you are ready to run a birthday offer. Ask for a phone number only if you have a use for it outside VoqadoWiFi, because the platform does not send texts.

The WiFi terms and the marketing permission are separate boxes. Accepting the terms gets a client online. On the explicit consent form, the default for new venues, the marketing box is optional, starts unticked, and names your salon, so the client knows exactly who will write to them. Each choice is stored with the exact wording they saw and the time.

More on the trade offs: what guest data to collect.

The first three emails worth setting up

• The review request. Sent 3 hours after the client connects by default, and never between 21:00 and 09:00 venue time; for a long colour appointment you may want it a little later, so it lands after they have left. Every client who opted in gets the same public link, whether they loved the cut or not, with a private note to the salon offered alongside. Timing guide.
• The rebooking nudge. A short note when a client’s last visit was a month or so ago: who their stylist was, a link to book, nothing else. No discount needed; regulars rebook for the stylist, not the coupon.
• The new stylist or new service note. When someone joins the team or you add a treatment, tell the clients who said yes. News, sent rarely, is what keeps a list worth having.

Email campaigns and automations are on the Growth plan, and campaign sending is being switched on account by account while our sending domain is verified.

What VoqadoWiFi does not do for a salon

Better to know before you start. VoqadoWiFi has no booking system integration, so it does not know which stylist a client saw or when their next appointment is; the rebooking nudge is timed from their last WiFi visit, not from your diary. It sends email, not text messages. It works only on TP-Link Omada or Ubiquiti UniFi networks. If your salon runs on a consumer router, you would need new access points first.

Network notes for a salon

• Run a separate guest network with client isolation on, apart from the card terminal, the booking tablet and the till.
• Dryers, steamers and mirrors do not stop WiFi, but walls and back rooms do. Check the signal at the furthest chair and in treatment rooms.
• A per device speed limit stops one client streaming in the chair from slowing everyone else.
• Within the auto login period (30 days unless you change it), a returning client’s phone is let straight back on without the form.

Setup guides: Omada and UniFi.

Questions

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